Cable and Internet provider RCN said this week it will be hiring for customer service jobs in Pennsylvania and other locations.
It’s already hired 57 people for its Plains Township call center and plans an additional 50 workers locally for more Pennsylvania jobs.
That’s bigger than initial estimates given in January.
“We increased the total headcount by 22 after further analysis of call center metrics. We’re striving to respond to customers quickly and efficiently and determined that additional headcount was needed,” said Joanne Guerriero, a company spokeswoman.
RCN has another call center in Bethlehem, which is also plans on staffing with additional crew members.
William Shelley, VP of Customer Service, said, “To that end we have built a second call center in Bethlehem. Secondly, by September of this year, we expect that 100 percent of calls into our center will be answered and handled by employees located in Pennsylvania.”
According to MSPNews.com, the company’s primary service areas include Washington, D.C., Philadelphia, N (more…)